Support
Ongoing customer support is central to our service offer.
The extent of this support can be tailored to suit each customer's requirements and can extend from basic account administration through to our 24/7 customer service help-desk.
Accounts
Each customer is given access to their account via the secure web-site login facility. From there, they can access information such as user and contract summaries, lease start/end dates and account status.
Customer services
Client's and POD users can contact our customer services staff with a request for assistance. This can range from a relatively minor day-to-day query to the co-ordination of a POD relocation or termination.
Staff support
OfficePOD tailors the support package to fit with each client's requirements. This is agreed in such a way that it will compliment the client's existing infrastructure.